Support
We’re here to help you get the most out of Motiweights.
Contact Us
If you have a question, a problem or feedback, email us:
- Email: [email protected]
We aim to respond to all inquiries within 24-48 hours.
Frequently Asked Questions
General
What is Motiweights?
Motiweights records strength training in participating gyms, so members have a log of their sets, repetitions and weights without entering them by hand.
Who can use it?
Motiweights is for members of participating gyms. If you run a gym and would like to hear when it becomes available, leave your details on our home page.
Can I use Motiweights without face recognition?
No. Motiweights recognises members on a gym’s cameras by face recognition, with their consent, and cannot record your training without it.
Is my data secure?
Yes, we take the security and privacy of your data seriously. Please refer to our Privacy Policy for details.
Your account
How do I sign in?
You sign in with a one-time code sent to your email address or phone number, or with your Google or Apple account. There is no password to remember or reset.
I’m not receiving my sign-in code
Check that the email address or phone number is correct and look in your spam folder, then request a new code. If it still doesn’t arrive, contact us.
How do I delete my account?
In the app, open Settings and choose Delete account. Without the app, use the delete your account page. Please note that this is irreversible. See our Privacy Policy for what is deleted.
How do I withdraw my consent to face recognition?
In the app, open Settings and withdraw it under face recognition. Your face template is then deleted. Motiweights needs face recognition, so you cannot use the app until you set it up again; your account and your history are kept. See our Privacy Policy for details.
Your training
A set is wrong or isn’t mine
Open the set in your history to correct it, or mark it as not yours.
A set is missing
Make sure you are signed in and have completed enrolment in the app. If sets are still missing, contact us with the date, the time and the gym.
I’m not getting notifications
Check that notifications are allowed for Motiweights in your device settings.
Troubleshooting
The app won’t open or keeps closing
- Close the app and open it again
- Restart your device
- Make sure the app is updated to the latest version
- If the problem continues, contact us with your device model and OS version
Feature Requests and Bug Reports
We’re constantly working to improve Motiweights. If you have a suggestion or have found a bug, email [email protected] with the subject line “Feature Request” or “Bug Report”.