Welcome to the Motiweights support page. We’re here to help you get the most out of your Motiweights experience.
Contact Us
If you have any questions, feedback, or need assistance with our app, please reach out to us using one of the following methods:
- Email: [email protected]
We aim to respond to all inquiries within 24-48 hours.
Frequently Asked Questions
General Questions
What is Motiweights?
Motiweights is a fitness tracking application designed to help you monitor and improve your workout progress.
Is Motiweights available on both iOS and Android?
Yes, it is available for both iOS and Android.
Is my data secure?
Yes, we take data security seriously. All your personal information and workout data are encrypted and stored securely. Please refer to our Privacy Policy for more details.
Account Issues
How do I reset my password?
You can reset your password by tapping “Forgot Password” on the login screen and following the instructions sent to your email. If you are logged in, you can also change your password by going to Settings > Account > Change Password.
How do I delete my account?
To delete your account, go to Settings > Account > Delete Account. Please note that this action is irreversible and all your data will be permanently deleted.
Troubleshooting
The app crashes when I try to open it
Try the following steps:
- Close all background apps
- Restart your device
- Ensure your app is updated to the latest version
- If the issue persists, please contact us with details about your device and OS version
My workouts aren’t saving correctly
Make sure you have a stable internet connection when saving workouts. If you’re still experiencing issues, try logging out and back in to refresh your session.
Feature Requests and Bug Reports
We’re constantly working to improve Motiweights. If you have suggestions for new features or have found a bug, please let us know by emailing [email protected] with the subject line “Feature Request” or “Bug Report”.
Thank you for using Motiweights!